![]() ![]() They said that is not how that process works. After 5 hours of waiting I called gm recall hotline. ![]() I told her that sounded shaddy and I wanted to speak witthe service mamager (Mike). She said that I would have to purchase an oil change and bring the car back every 1000 miles 5 times in order for them to verify the oil loss. I dropped off the vehicle overnight and received a call from Kim the next morning. ![]() 3 months later I called them and they said the parts have been there for over a month but they didn't know who ordered them. I called jim butler service and they said they would have to order the parts. It has bad piston rings create oil consumption. I received a recall letter from gm about my Chevrolet equinox. I will go back only to deal with the issues for my elderly mother they took advantage of, but I will never buy or recommend Jim Butler Chevrolet in Fenton, MO. They only care about the bottom dollar and will manipulate people for a sale. They said they are number 1 and between this dealer and another, that is the universal signal to turn around and leave. Even worst, the finance company said the sales sheet was missing multiple pieces of information so the competency of the employees is sub par. To add to the mess, the finance guy automatically assumed we would use the company they prefer without asking. He will tell you anything to make the sale and not back any of it up. He did not help as he promised to solve the issue and quickly sent us to service. After the sale, we notice a rubber piece missing in the door. He did not work well with us on the price nor did he relay any usefull information about the vehicle, such as, there is no spare tire, the roadside assitance it comes with, the included free oil changes the dealer provides. We went in wanting an ECO and ended up with an LT. He also acted like he didn't know the price difference between the ECO and LT Malibu's. He was unable to provide the car the internet sales rep had emailed about. Kevin at Jim Butler Chevrolet in Fenton had very little knowledge of the Malibu he was trying to sell. ![]()
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